Music Trade Review

Issue: 1916 Vol. 62 N. 15

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
[1UJIC TIRADE
VOL. LXII. No. 15 Published Every Saturday by the Estate of Edward Lyman Bill at 373 4th Ave., New York, April 8, 1916
O
Single Copies 10 Cents
$2.00 Per Year
NLY a very stupid person would be likely to decry any honest attempt made by any business man
or men to improve the physical conditions of manufacturing.
In any sort of manufacturing process, carried on wholesale, there are innumerable opportunities
for lost motion, innumerable loopholes for waste, innumerable leaks and seepages. 'The idea of
stopping these is an admirable idea. The idea of eliminating lost motion between the processes originating
on floor A and those on floor B of a given piano factory, for example, is just as legitimate as the idea of
eliminating the lost motion between the key of a piano and the abstract of its action.
The great question is not whether the elimination of lost motion is desirable—for that is admitted—
but whether the capstan screw which can be turned to take up the lost motion in the one case, has its
analogue in the other. Can we find a capstan screw to join in harmonious contact the large processes of
manufacture ?
For something like ten years now, men calling themselves efficiency engineers, or something like that,
have been assuring us that the road to industrial success lies in systematizing factory work so as to
eliminate lost motion, stop leaks and make the best of the time expended by every unit in the system, human
and mechanical alike.
Tt is an idea, so beautiful, in fact, that its difficulties never seem serious; at least they never seem
serious at the beginning. Yet, somehow or other, there is a growing disappointment with the sort of
engineering the efficiency engineers have been giving us. The business machines they design do not work
quite so well in practice as they did on paper. Business men, not being the most patient men on earth—
and why particularly should they be patient?—are beginning to show a little restiveness under the
ministrations of the systematizers; and there are signs of a reaction.
Hence a word of opinion from a new angle is pertinent and may have its value.
If the word "efficiency" means anything at all, it means harmonious adaptation of the forces and
powers at one's disposal, to the end of producing some desired effect. An efficient machine is simply a
machine that works well; the better it works, of course, the more efficient it is.
But what do we mean by working well? Plainly we mean working without friction. Kriction
anywhere impairs the usefulness of the machine; in fact, reduces its efficiency. And friction, which the
efficiency engineers have been eliminating—to the sound of loud applause—from one part of the machine,
they have been assiduously fostering in the others.
To put it bluntly, the efficiency systems have had two big faults. They have ignored the human
equation and they have failed to ask themselves what the ultimate object of all their systematization really is.
You cannot, treat a body of workmen or office men or salesmen or managers as so many machines.
You cannot do it because they are not machines. If they were, things would be different. Hut the human
person declines to be permanently tied down to a fixed and mechanical routine of work, and so gets
stubborn and rebellious when treated without regard to human crochets.
There is no use in arguing that people ought to be only too glad to have systematizers make everything
nice and easy for them, taking away all necessity for independent thought, and leaving only the nicely
systematized work to be done; but in fact they are not only not glad, they are even much annoyed; and
their work soon shows the result of their mental attitude. The simple truth, so simple that the scientific
persons decline to recognize it, is that men are not machines.
.
The second mistake is still more serious. What are we really trying to do? Are we trying to improve
our methods so as to turn out better goods, or simply more of the same goods, or more of cheaper goods?
(Continued on page 5)
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE REVIEW
THE
PUBLISHED BY THE ESTATE OF EDWARD LYMAN BILL
(C. L. BILL, Executrix.)
J. B. SPILLANE, Editor
J. RAYMOND BILL, Associate Editor
AUGUST J. TIMPE
Business Manager
Executive and Reportorial Staff:
B. BRITTAIN WILSON,
A. J. NICKLIN,
BOSTON
CARLETON CHACE,
W M . B. WHITE,
OFFICES i
JOHN H. WILSON, 324 Washington St.
Telephone, Main 6950.
L. M. ROBINSON,
WILSON D. B U S H ,
GLAD HENDERSON,
L. E. BOWERS.
CHICAGO OFFICE:
E. P. VAN HARLINGEN, Consumers' Building
220 So. State Street. Telephone, Wabash 5774
HENRY S. KINGWILL, Associate.
LONDON, ENGLANDt 1 Gresham Buildings, Basinghall St., E. C.
NEWS SERVICE IS SUPPLIED W E E K L Y BY OUR CORRESPONDENTS
LOCATED IN THE LEADING CITIES THROUGHOUT AMERICA.
Published Every Saturday at 373 Fourth Avenue, New York
Entered at the New York Post Office as Second Class Matter.
SUBSCRIPTION
(including postage), United States and Mexico, $2.00 per year;
REMITTANCES
Edward Lyman Bill.
Departments conducted by an expert wherein all ques-
tions of a technical nature relating to the tuning, regu-
ntc!
lating and repairing of pianos and player-pianos are
p n i S .
dealt with, will be found in another section of this
paper. We also publish a number of reliable technical works, information concerning
which will be cheerfully given upon request.
.il
allU
A
Exposition Honors Won by The Review
Grand Prix
Paris Exposition, 1900
Silver Medal.. .Charleston Exposition, 1902
Diploma
Pan-American Exposition, 1901
Gold Medal
St. Louis Exposition, 1904
Gold Medal..Lewis-Dark Exposition, 1905.
^_
KO2TG DISTANCE TELEPHONES—NUMBERS 5982—5983 MADISON SQ.
Connecting all Departments
Cable address: "Elbill, N e w Vori."
NEW YORK, APRIL 8, 1 9 1 6 .
EDITORIAL
the piano trade, as in other lines of business, the war on the
advertiser is carried on, it seems, almost constantly.
I The N misleading
legitimate piano men wait until there is a flagrant case of
deceptive piano publicity and then proceed to take any action pos-
sible against the offender. The great trouble, however, seems to
be that the effect of such action is purely local, and that the mis-
leading advertising is stamped out in one locality only to bob up
serenely in another.
In certain sections, in Baltimore, San Francisco and Cincinnati,
piano men, either on their own account or in connection with
organizations of advertising men, have taken drastic action against
questionable piano advertising, but each case makes it more evi-
dent that the final solution to the problem is a Federal statute ex-
plicit in its provisions and applicable to every part of the country.
The law known as the "Printers' Ink Statute," and which has
been passed by nearly thirty States in the Union, appears to answer
the purpose intended on the subject, but even this measure in the
hands of State legislators and the courts can be so misconstrued
as to be ineffective. It has been found that the little words,
"knowingly" and "with intent to defraud," offer a wide loophole
for the escape of the fraudulent advertiser, though inserted osten-
sibly to protect the innocent from the workings of the law. A
Federal statute to be acceptable should be so framed that the guilty
advertiser could not escape in a tangle of red tape or through vary-
ing interpretations of the meaning of certain phrases.
I
N the discussions regarding the handling of used pianos of
standard make that have cropped up in the trade from time
to time, the suggestion has been made on numerous occasions
that the legitimate representatives of the pianos be permitted
to buy them at a fair valuation from competitors who had taken
the instruments in trade and thereby directly discourage the
advertising of the used instruments at prices tending to reflect
on new instruments of the same make.
To many dealers the suggestion appeared to be Utopian in
character, but a number of houses have actually put it into prac-
tice with a remarkable success, among them being the piano
department of the Emporium, San Francisco, Cal., where Man-
ager Marcus never places a trade-in piano of standard make on
sale or advertises it until the local dealer of that particular make
of piano has been afforded an opportunity to purchase the
instrument.
The Emporium department watches closely the allowances
made on used pianos, and, consequently, is able to offer the
instruments to a local dealer at a price that is fair. The result
is that the plan is working out most successfully, and is worthy
of consideration and adoption by other piano houses.
HILE youth in business is to be accepted as representa-
W
tive of modern methods, abounding energy and that
intangible spirit termed "pep," age in business will never lose
its value as an asset. New concerns enter the field and succeed,
but as they succeed they grow older and gradually come to the
point where the date of establishment looks good on the sta-
tionery. That a house has been a factor in the piano business,
for instance, for thirty, forty or fifty years and at the latest
analysis can show a steady and persistent advance speaks vol-
umes for its honesty of purpose, ideals lived up to and the proper
conception of business methods. Such a house must have sold
products of quality at fair prices and thus been able to build
steadily new business upon the business that has gone before.
A half century in business means something beyond a plain
schedule of years; it means more than a mere period of time.
Only recently the noted house of Thomas Goggan & Bro.,
of Galveston, San Antonio and other cities in Texas, celebrated
its fiftieth business anniversary. When the late Thomas Gog-
gan, the founder of the business, entered the field in 1866, Texas
was a land of magnificent distances, small population, and very
little else, and yet, through earnest effort, the Goggan house,
with a quality line of instruments headed by the Steinway,
appealed to the musical tastes of the cattle barons and the
townsmen and expanded as the population and resources of the
State expanded. It is a fifty-year record to be proud of, but a
record that is closely approached, if not equalled, by a number
of other concerns prominent in the trade to-day. Certainly
age in business means something.
HILE on the subject of preparedness it might be well to
W
emphasize the desirability for adhering to that slogan in
the matter of trade associations. An instance in point is the
experience of the piano dealers of Baltimore recently in the
fight against the business methods of a new member of the
trade in that city. When the sensational sales tactics were first
in evidence, Jos. M. Mann, head of the Mann Piano Co., imme-
diately called a meeting of other old-line dealers and framed such
a strong protest that the post-office authorities stepped in and
arrested the principals of the offending concern.
Had there been an association in existence a few weeks ago,
the officers of that organization could have handled the matter
with neatness and despatch, and with a knowledge of just who
was supporting the movement. Fortunately, however, the music
dealers of Baltimore have seen the light, as evidence of which
there appeared in The Review last week the account of the
formation of the Music Dealers' Association in that city. Even
though there be no questionable sales methods to require atten-
tion, there are plenty of trade features to keep the trade asso-
ciation busy in any city.
HESE are days to put lines of worry upon the faces of
T
exporters while their dispositions are affected by many
exasperating matters. One figures out an excellent profit on a
bill of goods sold to a South American merchant, say, and
arranges for his cargo space on a steamer. The goods are made
up in a Western plant and are shipped with a fair time allow-
ance for delivery at the steamer's side. Railroad congestion
delays the shipment, perhaps no further away than New Haven
or Poughkeepsie, the ship sails without it, the exporter is unable
to fill his contract, and besides, if he decides to ship the consign-
ment on the next steamer, two weeks later, he finds the freight
cost greatly advanced. The profit originally contemplated can
easily shrink 25 per cent.

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