Music Trade Review

Issue: 1907 Vol. 44 N. 11

Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE
MUSIC TRADE
REVIEW
on the part of salesmen to gain information which will be of solid
value to them in making sales?
EDWARD LYMAN BILL, - Editor and Proprietor
J. B. SPILLANE, Managing Editor
Executive and Reportorlal Staff:
Gno. B. KBLIJDB.
W. N. TXLBB.
F. H. THOMPSON.
EM:IL,I» FBANCH BACKS.
L. B. BOWBRS. B. BBITTAIN WILSON, WM. B. WHITI. L. J. CHAMBHKLIK. A. J. NICXLIN.
CHICAGO OFFICE:
BOSTON OFFICE:
B. P. TAN HARLINQUN, 195-107 Wabasb Are.
B)»»NBST L. WAITT, 278A Tremont St. TELEPHONES
: Central 414 ; Automatic 864S
PHILADELPHIA :
MINNEAPOLIS and ST. PAUL:
ST. LOUIS:
R. W. KAUFFMAN.
A. W. SHAW.
CHAS. N. VAN BUBBN.
SAN FRANCISCO: S. H. GBAY, 2407 Sacramento St.
CINCINNATI. O.: NINA POOH-SMITH.
BALTIMORE, MD.: PAUH T. LOCKWOOD.
LONDON, ENGLAND:
69 Basinghall St., E. C. W. Lionel Sturdy, Manager.
Published Every Saturday at 1 Madison Avenue, New York.
Entered at the New York Post Office as Second Class Matter.
SUBSCRIPTION.(Including postage), United States, Mexico, and Canada, $2.00 per
year; all other countries, $4.00.
ADVERTISEMENTS. $2.00 per Inch, single column, per Insertion. On quarterly or
yearly contracts a special discount is allowed. Advertising Pages, $60.00;. opposite
reading matter, 576.00.
REMITTANCES, In other than currency form, should be made payable to Bdward
\.jman Bill.
The directory of piano manufacturing firms and corporation*
Directory ol Plamo
found on another page will be of great ralue, as a reference
Manufacturer a
for dealers and others.
Exposition Honors Won by The Review
Wand Prix
Paris Exposition, 1900
Silver Medal.Charleston Exposition, 1802
Diploma.Pan-American Exposition, 1901
Gold Medal..St. Louis Exposition, 1904
'
Gold 3fe LONG DISTANCE TELEPHONE—NUMBER 1745 GRAMERCY
Cable a d d r e s s : "Elbill N e w York/*
NEW
YORK, MARCH 16, 1907
EDITORIAL
T
HE constantly increasing demand for the small grand piano
under various names has been one of the features of the
pianoforte industry during recent years. Time was when the
small grand did not cut much of a figure in the piano output, but
that period has long gone by, for with the growing wealth of the
country, there has come an augmented demand for the higher
priced products of the piano factories. The grand piano to-day is
most popular, and some of the piano manufacturers put forth more
instruments of the grand creation last year than of upright pianos.
This is true of the output of the great house of Chickering; the
demand for Chickering grands exceeded that of uprights. Such
an insistent call for instruments of this special form has necessi-
tated the creation of an enormous grand department in the Chick-
ering factory.
All along the trade line there has been a steady increase in the
demand for grand pianos. This has been particularly emphasized
in the call for instruments of the smaller size which have been ex-
ploited under special names adopted by the different makers, but
all belonging to the small grand family. There are still some
manufacturers who. are planning this year to add small grands to
their line. It is safe to do this because the demand for small
grands is not going to decrease. On the contrary, there is every
good reason to believe that it will continue to expand.
E
VERY manufacturer and every dealer is concerned in increas-
ing the selling strength of his establishment. The ability to
market a product consists of a broad and deep knowledge of the
principles of salesmanship and an intimate acquaintance with the
product which a man offers for sale.
How many men are there in the retail department of the piano
business who have gained an accurate knowledge of the king of
musical instruments—the piano? They talk it every day, and yet
many of them know it only in the most superficial manner. They
have not acquainted themselves with its intricate .mechanism. They
cannot tell when cornered by some query from a customer why one
piano is better than another. Now, should it not be a good point
'"T" l HERE are too many men in the piano business who are ac-
J_ customed to talk price and not quality. It is so in many
lines of business, but in this particular line the more quality is
emphasized the better it will be for the success of the business.
Of course, a certain percentage of sales must be lost in any
line of trade through the fact that the salesman is not at liberty to
reduce the price which the house has placed upon a product which
he is expected to sell.
All these sales a house can better afford to lose than compro-
mise on the matter of an equitable price, but one thing is certain—
the more rigidly prices are held in every piano establishment, the
more respect for that particular store will be created in the minds
of the public.
T
O illustrate: It was only recently, when we were in a large
Western establishment, and a lady called and was shown a
B
piano which she liked. The proprietor named the price,
which was $450. The lady had evidently been used to the old sys-
tem of elastic prices and demurred somewhat. Finally she walked
out of the store, after offering the salesman within $40 of the price
asked for the particular instrument. He would not show the slight-
est weakness, and stated to her* that if his piano was only worth
the amount which she offered, that is all he would have asked for
it in the beginning. She did not come back immediately, but the
piano man has since written us that nearly a week after the time
of her first call, she returned and paid the full price for the instru-
ment, and declared at the time of her purchase that she had more
confidence in his establishment than in any piano store in town,
because she found the others had an elastic system of prices which
frightened her, and in the end she did not know whether or not she
was getting a good value. She, therefore, returned to the dealer
who had confidence in his own prices, and maintained a sufficient
strength in his position not to yield to the temptation to cut his
prices even to make a sale.
T
HE wholesale piano salesmen are not having any easy time
nowadays, that is certain, particularly the ones who have
been selling on extremely low margins of profit.
They have had to advance their prices, naturally, and many of
their customers have demurred at paying this advance. It is but
reasonable for men to fight to defend their own interests, and the
position of dealers is not different from that of other business men
when an increase is asked for a manufactured product which they
propose purchasing. A certain percentage of sales must be lost
in any line through the fact that the salesman is not at liberty to
reduce the price which the house has given, but when an order is
lost in this way, it is but logical for the salesmen to wish that the
price had not been so high, and this wish begets the idea that the
price demanded by the company is not justifiable.
There are some salesmen in all lines who, not having' the ability
to get trade in spite of a high price, are more apt to consider the
house exorbitant than to consider themselves unequal to the work
entrusted to them, which is that of not only selling goods, but up-
holding the price while doing so. A man to succeed in any line
must have confidence in the product he offers for sale; he must have
confidence in the prices which are placed on pianos; he must know
that those prices are right and then he will fight to maintain them.
I
T should be necessary to-day to talk quality rather than price,
and instead of thinking the price objection is a difficulty, a
salesman would do better to welcome such an objection from his
customer simply because it offers him an opportunity, first, to prove
to the customer the special merit and desirability of the goods;
second, to prove to himself and to his house his own special capa-
bility as a salesman.
By gaining the first point, that is, by proving to the customer
that the price is right, he paves the way to a future campaign when
he shall offer still greater values at still higher prices, because there
are many who believe we have not reached the high-water mark of
values, either in the field of piano manufacture or any other; for if
lumber is still climbing up, and labor continues to advance, how
shall we maintain the present standard of prices if everything
up in value?
Music Trade Review -- © mbsi.org, arcade-museum.com -- digitized with support from namm.org
THE MUSIC TRADE REVIEW
Prices are not stationary. The question is whether we are
far beyond the real value and whether we will have to sink back
again to a former standard, or whether the real standard still lies
ahead.
O
RIGINALITY and novelty are good things in their way., but
good, hard, common horse sense is better. While novelties
in the advertising lines may appeal to a certain class of people, yet
mediums of recognized influence and circulation are the best kind
of advertising mediums the retailers can use. The judicious use
of circulars and booklets might be profitable, but when it comes to
programmes, souvenirs, directories and a thousand and one other
dodges that come under the head of "schemes," the advertiser
might better save his money. The experienced advertiser—the one
who has been through the mill—knows this to be true. He has
learned that the only one who receives profitable returns from the
venture is the promoter of the scheme.
In spite of this fact, it is astonishing to learn how many really
level-headed business men can be talked into taking space in some
sort of scheme that has no sort of excuse for existence, except the
publisher's desire to make money, and what is even more astonish-
ing, is the way in which such advertisers will pay their bills with-
out knowing whether their contracts have been filled by the pub-
lishers.
An advertising schemer will promise any amount of circulation
that he thinks will please the advertiser. It is just as easy for
him to say 50,000 as 1,000, and the schemer who really prints as
many copies as he promises is a mighty rare article; 10,000 circula-
tion in a good newspaper is better than 50,000 circulation in
schemes, and if the money that is paid out in these outside plunges
were put into newspaper advertising, we would seldom hear any
one saying that advertising doesn't pay.
P
ROGRAMMES, the mere mention of which brings visions to
the minds of some business men of $10 and $20 bills slipping
away, should by all means be sidestepped. Programmes for church
or religious entertainments are invariably a clear case of blackmail.
The dealer who does not patronize them feels that he may be held
up as a cold-hearted individual—and he produces his coin. This
method cannot be called charity because a pretense is made of giv-
ing something in return for the money. It would be more honest
if the managers of such affairs would simply go around with a
subscription paper and ask for the money as a gift.
How many piano dealers have been held up by these kinds of
schemes! They go into these programmes because they feel that
if they do not, they will antagonize the members of some church or
society, and thus lose trade. If they would give the money without
taking the advertising for it, the manager of the enterprise would
be better off, because his printing bills would not be so big and the
advertiser would be better off because the advertisement is not worth
the paper it is printed on.
I
T is doubtful if there has been a single case where the money
paid for a programme ad. would not have been better invested
had it gone into newspaper space. The programme is usually put
on foot by some advertising schemer who pays the management a
comparatively small sum for the privilege of publishing an official
programme. There is no particular need of an official programme,
and it is almost always padded to make it as big as possible, so that
there will be a good many alternate pages to sell. The association
gets possibly 25 per cent, of the profits and the schemer gets the
rest, that is to say, the association gets 25 per cent, of the theo-
retical profits, but the schemer generally figures the expenses so
high that the apparent profits are quite small and the association's
percentage is nil. What does the business man get? He gets a
receipted bill for the advertising and sees his name in print, for
which he pays a good round price. We would not say that there
are no advertising schemes outside of the regular channels that are
not worthy of patronage, but a man who has only a moderate
amount of money to spend will act wisely when he holds closely to
the regular channels of publicity, such as a newspaper.
A DECISION which will go far to strengthen the federal bank-
l x ruptcy law was recently handed down in the United States
District Court of New York. In the case in question a discharge
5
from bankruptcy was denied by the judge on the contention of the
creditors that the bankrupt made a false statement in writing to a
mercantile agency on the strength of which these creditors sold
him goods, and also that the debtors made a false statement in
writing to another creditor. The judge discussed at considerable
length the question of statements to mercantile agencies, and in the
course of his decision said:
"It has never been decided whether under any Circumstances a
false statement contained in a report to a commercial agency can
be made the ground of successful objection to discharge. The
conditions advanced in re Dresser & Co. are entitled to great weight,
and in my opinion show that the usual commercial agency report
obtained by an agency in order that it may give the merchant a
'rating,' and for general distribution among its customers, cannot
be made the basis of successful action by an objecting creditor. If,
however, such a report as is here shown be obtained from a mer-
chant by a commercial agency at the request, disclosed or undis-
closed, of one or more of the agency's customers, it seems to be
incredible that the merchant furnishing such report can be sup-
posed to have given it for any other purpose than of enlightening
those persons w T ho habitually deal with him on credit as to his true
financial condition. It cannot be that a merchant may in bank-
ruptcy avoid the consequences of making false statements by always
making them to a commercial agency, even though such agency
specially request him to tell the truth for special purpose."
This ruling will doubtless have an important influence upon
other cases.
r
I ^HE need of technical schools is apparent in this country, and a
X. good many do not hesitate to say that a system of trade edu-
cation somewhat like that in Germany, but adapted to American
conditions, would be a good thing in connection with the view of
woodworking industries in this country. Factory men as a rule
think that such a school is needed. The busy factory manager,
with the dust and shavings of daily toil on his clothes, and the
many things before him all the time that must be done, and done
now, has little time for theory, and little use for it. Talk with
him about institutes of technology and he will not appear to know
much about them, at least, he will not warm up to such talk at all.
You must get down to terra firm and brass tacks if you expect him
to talk.
"Theories may be all right," said one of the most experienced
factory superintendents in the city to me, "but there are a lot of
educated d—n fools. I have had two college graduates in the
shop recently and they didn't amount to shucks. I couldn't teach
them to make out a cost sheet or a payroll to save my life, and I
tried hard for two years."
A NUMBER of well-known piano manufacturers are members of
l \
the National Association of Manufacturers of the United
States. Two or three have written us recently asking something
about the scope of this organization and what benefit it would be
to the piano manufacturers. The organization, as we understand
it, is formed for the promotion of the industrial interests and com-
merce of the United States, the betterment of relations between em-
ployer and employe, and the encouragement of the business and
financial interests of its members, at home and abroad. It holds
annual meetings somewhat similar to the. Piano Manufacturers'
National Association, and, of course, there are the usual banquets
and speeches upon prominent topics. In addition to this, the associa-
tion has a Washington News Service which is of special value to
individual members. It has a Law Department which has been
working successfully for a number of years, and no expense is in-
volved to members except where litigation may be involved or col-
lections made, or where specific extra services are rendered. It has
as well a Freight Bureau, before which every member is free to lay
his transportation troubles. It supplies advice in advertising, also
upon trade-marks and patents, which in itself is quite an important
matter. There are a number of other special theories which appeal
strongly to business men, and this organization numbers on its
membership roll some of the most important manufacturers in the
various industrial fields in America. The annual membership fee
is $50, and the address of the Secretary is 170 Broadway, New
York. We may say that membership is restricted to American
manufacturers.

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