Coin Machine Review (& Pacific ...)

Issue: 1950 January

There is a lot of activity going on now, and in the
next Congress, for the small business man. It's a
good time for the music and games people to get in
there and fight in the general cause.
Something of the pioneer fighting spirit is what is
needed to make promotion click. Operators will gain
most from good promotions in 1950 and they are the
ones who must support the Industry programs.
First Steps In Public Relations
Point 1. - To foster and encourage
localized public r elations programs for
the good and welfare of the Industry.
The COIN MACHINE REVIEW Platform was introduced
to our readers in the September issue. It wa not by acci-
dent that the first point in this service platform was chosen
to relate to public relations, and to suggest the best field
where public relations can be carried on.
The local field is the best field for real public rela·
tions work and local operators are the ones who must do
that work, if it is done constructively. Much has been
said over a long period of years about the need for a
general Industry-wide public relations program, and some
very worthy efforts have been made in that direction.
By putting local public relations at the top of THE
REVIEW program for the promotion of the welfare of
the Industry, it is not with the idea of taking away in the
least from any general or national programs that may
be announced by org~nizations within the trade. All such
programs that have the aim and purpose to help the
Industry will be boosted. They are important and nec-
essary, if the busine s is ever to come into its own.
But they will not take the place of local work that
must be done by individual operators and also by local
organizations. The more operators work at building up
a better reputation for themselves and for the trade in
their own local territory, the easier it will be for national
programs to be carried on and to accomplish big results.
We are all generally inexperienced in effective public
relations work . Everyone in the trade will admit that the
public's opinion of the Industry as an industry is none too
good. Everybody in the business would like to see a
much better public understanding of what the Industry
is and what its real service is in the business world.
If this better public understanding existed, every opera·
tor, distributor and manufacturer in the trade feels that
he could make more money. Thus, good public relations
has a money value, will add to the earnings of each
operator who owns or manages a route.
It is no sign of weakness to admit that the Industry
is generally weak in its understanding and experience
in public relations work. Many other indu tries are still
in the same boat, or have come through a long period
in which the public did not understand, and during which
time the Industry in question was subject to adverse
publicity, adverse legislation, and so on.
In recognizing the shortcomings of the Industry, then
we can begin to get down to bedrock and to lay founda-
tions for future work and accomplishment. As mentioned,
orne very worthy accomplishments have already been
marked up and a number of organizations already have
commendable programs that deserve support.
But in all cases, we come back to the individual opera-
tor, the man in the ranks as in an army, the man whom
the public see most often, the one who can influence
scores of people either to think better or worse of the
Coin Machine Industry as a business enterprise.
First of all, the operator may be inclined to forget
that he really is, and must appeal to the public as most
other industries do. The operator deals with location
owners and locations, machines and repairs, but at the
same time the money put into the machines comes from
John Q. Public. The masses of the people are the pros·
pective customers and machines are made to appeal to
them.
While the machine itself is most often seen by the
customer who patronize the business, yet the public
knows there are men who own and presumably service
them, and ill back of every person's mind who pa-
tronizes a coin·operated machine is some kind of picture
of what sort of man the owner·operator may be. The
roain object in public relations is to give the customers
a better picture than they have had in the past of the
men who make up the rank and file of the Industry.
For the better opinion people have of the rank and
file of the men and machines that make up the Industry,
the more often they will patronize the machines.
It is nothing new to point out that each operator, in
his own bailiwick, largely makes up the public mind about
the busines as a whole, and that he also mu t carry the
burden of upholding the good name of himself as a
business man and of the Industry as a whole.
The real need is to encourage operators in giving more
attention to this matter of public opinion_ to enl ist as
many as possible in an organization that carries on an
unending program aimed at creating more public favor
for the business.
A trade paper can do a lot in encouraging constructive
effort, in passing on information and example, and in
Tile COIN MACHINE REVIEW PLATFORM:
L
To loster and enco urage lo calized public relations pro-
grams for the good and welfare of the Industry.
2. To support adequate national trade associations and advo-
cate the lormatioD 01 local and regi onal associations to
affiliate themselves with the national for mutual benefits.
3. Promote . encourage and publicize a National Coin Ma-
chine Week. to be set yearly fo correspond with the week
during which the national Industry show and convention
is held.
4. Promote. encourage and publicize a National Automatic
Merchandising Week. to be set yearly to correspond with
the week during which the national vending machine trade
convention is held.
4
5. Encourage and promote standard distributing firms and
practices within the Industry whereby the maximum pro-
tection is guaranteed the operator in the sales and servic-
ing of new products.
6.
To oppose unlair and discriminatory taxes 01 all kinds on
c oin-operated devices and services.
7. Urge the repeal 01 the le.d eral excise tax on coin-operated
machines.
8. Encourage a unilorm decimal system 01 coinage in all
n a ti on s to promote the use and export 01 coin-operated de -
vices.
9. .Encourage the wider use 01 coin operation on new devices.
services and inventions.
10. Publicize the immense benelits 01 coin-operated device:;
and services to stores. lactories and establishments ot all
kinds.
COIN MACHINE REVIEW
offering some inspiration to operators in their efforts
to help the cause along. That is why THE REVIEW is
undertaking to gather uggestions and ideas from many
ource and to anaylze them as they come under the
points outlined in our program for the Industry.
We have never lost sight of the fact that the operator
himself actually does business with the location owner,
and seldom comes in actual contact with the public in a
business way. orne of the members of the trade who
have accomplished most in building up local good will
say, however, that from a purely selfish business point,
every operator should seek to come in contact with more
people locall y.
Especially hould the operator seek to make more
public contacts by enlistin g as a member in local CIVI C,
fratern al, charitabl e and patriotic organizations. To join
the e variou s organizations costs money, it is true, and
to be active in them requires a great amount of time.
Every operator would have to be the judge of how mu ch
he can spend on such activities, investin g what he feels
will yield a good return on the investment.
There are peopl e in the trade who have done thi s sort
of thing as a matter of policy, and they say to a man
that it pays well in personal satisfaction and in con crete
bu in ess return s al so. They say also that there are very
few operators who actually make intelligent plannin g
and effort to get into public and community actlvltIes
that would help the community and also win good will
and credit to the operator and his business.
So, maybe this is the first lesson , the first step for
the aveIage operator who wants to do public relations .
He will take note of his city and the most inRuential
organization s in it, and carefully plan what and how
many he can enter, or support in some way, not only
for th e good he can do a a citizen but al so because it
will h el p him to get more locations, and make more
money.
Since operators must deal directl y with location
owners, it is always a point of good busine s to go where
location owners go, to get into some of the organizations
and programs that the average loca tion owner gets into.
obody know better than th e operator that a lot of loca-
tion owners are heel s, have no interest in the betterment
of the community or anythin g else, but at the same time
those that stay in bu sin ess must cater to the public -
the same publi c that patronizes our coin machines.
So, follow the parade of location owners. And the
man who wants to he a succe sful operator will naturally
follow the most succe sful location owners, or maybe
prospective location s. In so doin g, the operator wins
location owners and al so win s public favor. Two birds
with on e stone.
The Economic Picture
A condensed report on business today and how
present trends affect t he Coin Machine Industry.
Operators will probably differ as wid ely about what to expect in 1950
as do men high in the business world, and a lso the economic experts. There
are still debates as to whether we will have inRation or deRation .
There will be a lot of finan cial and business reports of corporation s during
January and f ebruary to give a final picture of wha t actually happened in
19.,19. orne of these will be of direct interest to the coin machine trade,
particularly th e reports of suppliers. Some of th e large coin machine manu-
facturers also issue financial reports, including Mill s, W urlitzer, Rowe,
Automati c Canteen, ABC Vendin g, etc., that are published for publi c informa-
tion. Reports of these firm have shown a favorable upward trend in recent
month s.
Operators may note with interest a statement by a Coca-Cola offi cial to the
efTe ct that the recession in 1949 cut total sal es of oft drinks below the hi gh
level of ] 948.
A !>tated in this column last month , th e
nation qui ckl y recovered from th e major
strikes in steel and coal. Man y of th e
experts think that the boom whi ch stal'ted
ea rl y last fall will not return but th at
busin ess will move along anoth er year as
in 1949, with man y spotty conditions and
adju stm ents in different industries. Finan-
cial newspapers call atte ntion to th e m any
props to lm. in ess tha t will kee p th e coun -
try goin g ahea d a nd ga inin g in th e over-all
picture.
orn e retail orga niza ti ons have lately
called attenti on to th e possibility of re-
cession in 1950, sayin g th a t lower farm
in come will cut bu ying power in terms
of billions. F a rm ers th emselves are begin-
nin g to talk more about recess ion. But
1950 is im portant politically and stron ge r
government support will likely be give n
to farm prices. Opera tors in citi es in th e
big farm territori es will probabl y h ear a
good deal about the fa rm probl em.
Lots of cash fo r vetera ns helped Christ-
mas tra de a nd will also help start 1950 off
in better stride. Th ere are re port that this
extra mon ey is not helpin g coin machin es
mu ch sin ce \'etera ns all ha\'e som e definite
plan for usin g th e money.
The 19.\9 conve ntion of Na tion al Auto-
JANUARY, 1950
ma ti c Iercha ndi sin g Assn. showed a good
spirit amon g ma nufacturers of ma ny types
of machines, with th e good prospect that
som e real expansion in use of n ewer types
of vendors will be made in 1950. ow, a
mu sic conventi on is just ahead and it
should h elp to spur th e mus ic busin e s on
to a bette r year. And a general convention
in June will rally th e Indu try for th e
second half.
A r evi ew of some of the many fa ctors
th a t innu ence busin e s, in cludin g th e coin
machine bus in ess, foll ows:
AUTOMOBILES- NAMA, at its an-
nual conventio n, made a bi g step forward
in inviting auto a nd tru ck makers to dis-
play th eir equipment. This give recogni-
tion to the tra ns porta tion cost problem
whi ch all ope rators mu t mee t. Repo rt is
that auto industry pl ans same high level
of output in 1950 as in the year j ust closed.
Steel strike held up pri ce cuts th at were
scheduled to come, but outlook is that
general pri ce cuts will com e in mid-1950.
New cars-three years old or less-are
only about one-fou rth of total in use; half
of ca rs in use are 10 years old or more_
High level of auto industry will be a bi g
prop to bu in e s during 1950.
BANKS- Loa ns to busin ess began to
decline late in November, after a ri sin g
per iod th a t started last Au gust; demand
deposits were in creasin g around Dec. 1
but total bank clea rin g (check ) h ad de·
clin ed for a period of three month s. Mon ey
in circul a tion made a seaso nal increase be-
fore th e holidays, but total was helow a
year ago. Convention of Investm ent Bankers
Assn. reported most s igns fo r 1950 as on
th e favorabl e side, even f oresee some h ope
for tax cuts.
BUSINESS FIRMS - Business failures
reached th e high for the year last April ,
a nd have nu cw a ted up and down since-
but the tre nd si nee April has been a de-
clin e in total failures. Total is still well
below th e ra te of failures in 1939. F ailures
are chie ny amon g new con cern s, a bout 70
per ceM bein g firm s th at started in ce th e
war.
CREDIT- Buying of autos on credit
climbs about 4 per ce nt in on e month.
Wh e n rec ords are in , 1949 is expected to
set a record in consum e r credit. But th e
ra te of ill crease in credit volume definitely
slowed up in 1949 ; repayments are in-
creas in g. Low inte rest rates aid credit sales.
Opera tors may gain in buying equipm ent
in 1950 both in reduc tions in pri ces a nd
also so me in creases in credit on new equip-
ment.
CONSTRUCTION- From the operator's
ta ndpoint, th e construction outlook is un-
favorabl e. Th e downward slide in n ew
factori es, n ew busin ess es ta bli hment of
most kind s, is expected to continue. The
first three month s of 1950 are ex pected
to show a dec ided slowi ng in capital spend-
in g. New sc hools, hos pitals, etc., will gain
at a ra pid rate, according to re ports. Th e
usual trend was reversed sli gbtly in No-
vember, wh en a n in crease in new stores,
restaura nts, fillin g stati ons, etc" was re-
ported.
EMPLOYMENT~At th e tim e of thi s
review, employment totals we re still r ecov-
erin g from effects of maj or strikes. Official
reports show that industri al (factory ) em-
ploym ent was on a downward trend in th e
fall , eve n if the strikes had not happened.
Thi tre nd will be wa tched with om e an x-
iousness in early 1950. Re ports from
opera tors late in 1949 would agree with
the re port th at fa ctory employment was ofT.
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