Coin Machine Review (& Pacific ...)

Issue: 1939 July

ROCK • OLA
T h is article is the first in a series
dealing with the manufacturing plants
of the coin machine industry. The
Review believes this is the first time
a team of industrial journalists have
been employed by a publication in this
industry to thoroughly and accurately
report the "behind the scenes" activ-
ities of the great p lants which are the
very backbone of the industry. Two
well-trained busir.ess writers spent sev-
eral days at the Rock-Ola plant gather-
ing data for this article. In future
issues they will visit other important
plants. All articles in this series are
fully protected and are the exclusive
property of the Coin Machine Review.

14
COIN
MACHINE
REVIEW
Less than ten years ago, David C. Rock-
ola started in business for himself, with
only an idea, abundant determination, a few
friends and two helpers.
The achievement and progress springing
from this meager beginning is truly pheno-
minal. Steadily, step by step, his business
grew and expanded. Today, the Rock-Ola
Manufacturing Company is one of the
largest and important of the firms engaged
in the manufacture of coin operated enter-
tainment machines.
Considering what has been accomplished
in the face of definitely depressed general
business conditions, unsettled politics and
"what have you", a period when most other
businesses were declining, a record like this
may well be viewed with envy by many
another businessman.
Such progress and develop-
ment, however, did not just hap-
pen. On the contrary, it is the
result of uncanny vision, care-
ful planning, enthusiasm, hard
work and ability, on the part
of the founder, to follow a
well defined course of action,
after the general plan was
once established.
The present manufacturing
facilities of the company are
housed in a modern plant which
contains over half a million
square feet of floor space, 600,-
000 to be more exact, in 19
buildings.
A working force of over
1,500 well trained, highly
skilled mechanics and journey-
men of various types is neces-
sary to keep the wheels turn-
ing, producing the several Rock-
Ola products.
It will be interesting at this
point, to "go behind the scenes",
figuratively speaking, and see
just how the "pride ·and joy",
of the Rock-Ola line, came into
being. By "pride and joy", we
refer, of course, to the coin
operated phonograph.
Early in the depression, Mr.
Rockola, quite logically rea-
soned that, in view of the extra
hours of leisure, made available
to many people through curtail-
ment of working time and gen-
era! retrenchment programs, they would
want and could use, something to take their
minds from their troubles. Musical enter-
tainment, made available at a reasonable
cost, in the very places where much of this
newly acquired leisure might be spent,
seemed to provide the best answer to the
problem. His mind once made up, Mr.
Rockola set out to design a coin operated
phonograph that was different . . . supe-
rior from every angle, to anything that was
then on the market. Finally, after a great
deal of tedious hard work, the new Rock-
Ola product was released for distribution.
By various evolutionary processes, the
Rock-Ola Manufacturing Company, has de-
veloped one of the outstanding coin oper-
ated phonographs, and become a dominant
factor in the field. About 90% of the fac-
tory output is devoted to the production
of phonographs, while the remaining 10%
is comprised of quality furniture, parking
meters and one or two other items.
Having one of the most efficient wood-
working plants in the middle-west, with
an excess production capacity, Mr. Rock-
ola, quite naturally, wondered what could
be done to keep the plant busy. He de-
cided to manufacture furniture, and May
1935, saw the entry of the Rock-Ola organi-
zation into the furniture field.
His decision was not however, made over
night . . . but rather after considerable
deliberation and careful analysis . . . a
procedure typical of the founder. Mr. Rock-


DAVID C. ROCKOLA
ola believed there was a definite need for
a quality line of furniture, which could be
retailed at a reasonable price. His judg-
ment has since proved to be correct.
By utilizing mass production methods, it
is possible to produce furniture and offer it
for sale to dealers at such fair prices, that
they in turn are able to resell a quality
product at a truly reasonable price, and
still maintain a satisfactory margin of
profit.
At present the factory is specializing in
upholstered furniture and cocktail bars.
The extent of the line, and scope of appeal,
by virtue of the excellent design, sound
construction and fine general craftsman-
ship, seems to be sufficiently broad to war-
rant careful watching by the executive
board of strategy . .It is quite possible, and
not at all improbable, that this compara-
tively new .departure in the annals of Rock-
Ola manufacturing history, will continue to
grow and eventually account for a very im-
portant and considerable portion of the
company's total volume of business.
Coin operated parking meters, is another
example of what keeps the wheels turning
at Rock-Ola. Although this field is only
in the first stages of development . . .
and will no ,d oubt go on to "no-one knows
where" . . . after public acceptance of
the idea becomes more general, this organi-
zation envisions great possibilities. The
Parking Meter is a boon to harassed city
governments, wrestling with the almost uni-
versal parking problem "headache". By the
use of this ingenious device, crowding of
cars into too small a space, with the at-
tendant disadvantages, is eliminated, be-
cause, the meter effectively de-
termines the parking spaces,
and accurately registers the
parking time. The National
Park-O-Graf meters are now
used in many cities and will
most certainly be adopted by
m:my others as time goes on.
A trip through the Rock-Ol'a
plant is a revelation and an in-
spiration. Everywhere through-
out the entire plant, is evi-
dence, in silent tribute if you
will, of the foresight, organiz-
ing, planning and administra-
tive genius of the founder.
Few people realize the magni-
tude of this organization. Nor
do they comprehend the far-
reaching effect of its every day
activities on the lives of thou-
sands of other people ( workers
and executives) many miles re-
moved from the scene of Rock-
Ola production. Truly, here is
a modern example of big busi-
ness, with purchases of raw
materials running into a size-
able sum daily. Between seven
and nine thousand dollars worth
of raw material and supplies is
needed every working day to
produce the 25,000 phonographs
made each year.
Following the fundamental
economic law, which tells us
that business must buy before
it can produce and sell, Rock-
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'
In this department the 20 spray booths
are used to spray on the finished. When dry
the cabinets all receive a hand rubbed finish
or final polish.
Varied colored plastics are used and the
Rock-Ola "Luxury Lightup" phonograph has
more plastic area than any other phono-
graph on th e market today. Varied-colored
pieces of catalin are set in to offer con-
trast and beauty and the lighting system
gives a flowing, colored li ghting through
the plastic portions of the cabinet.
A well organized, comprehensive straight
line production sys tem is employed for the
general assembly work operations. The vari-
ous parts and sub-assembli es reach the be-
ginning of the line at predetermined inter-
vals, and from here on, piece after piece
and part after part is added until the com-
pleted machines are securely packed ready
for shipment.
Ola of necessity, buys raw materials and
parts from a minimum of 125 suppliers,
ranging from iron and steel to modern
plastics, such as Catalin, Tenite and Bake-
lite.
Here is a partial list of materials pur-
chased, together with the . amount, neces-
sary for its annual outpu t of phonographs:
steel
lumber
• veneer
die castin gs
aluminum castings
bulbs
motors
screw machine parts
pickups
switches
glass
rubber parts
stampings
transformers
paper parts, etc.
bakelite parts
escutcheon plates
wire
fuses
terminal strips
cables
condensers
resisters
tenite (mold)
catalin
550,000 lbs.
2,883,750 feet
2,072,500 sq. ft.
1,025,000 pcs.
675,000 pcs.
425,000 pcs.
50,000 pcs.
6,350,000 pcs.
25,000 pcs.
225,000 pcs.
150,000 pcs.
2,625,000 pcs.
175,000 pcs.
100,000 pcs.
1,025,000 pcs.
300,000 pcs.
350,000 pcs.
800,000 feet
50,000 pcs.
75,000 pcs.
175,000 pcs.
200,000 pcs.
100,000 pcs.
550,000 pcs.
325,000 sq. ft.
Without stretching the imagination too
far, it is easily possible from th e above
statistics, to weave a romantic, if not dram-
atic yarn about this tabulation of, other-
wise, impersonal figures.
The extent of these purchases is far-
reaching, affecting an untold number of
workers. Consider th e item of steel, from
the time the ore is mined, hauled to the
mill, through th e refinery to the rolling
mill, then to the steel warehouse and fin-
ally to th e Rock-Ola plant. Laborers en-
gineers, chemists, truck drivers, stea~ship
lines, railroads, salesmen, executives and
countless others are each contributing their
small part in the production of this one
item. Rock-Ola, through its purchases of
this and other articles, does its proportion-
ate share in making it possible for all these
men to make a living. Consider also the
capitalist or investor and multiply this by
th e processes involved in getting each of
the other materials necessary and we have
a rather imposing picture of not only one
industry, but many.
To continue our trip through the plant
. . . enough electricity is genera ted in
th e company's own plant to supply the
electric power requirements of a ci ty of
36,000 population.
Part of the first floor is devoted to the
storage of lumber, a quantity, sufficient for
30 days' operation is always on hand. 550,-
000 board feet can be stored in the huge dry
kilns. These tremendous wood piles come
from several foreign countries and traveled
a great many miles, requiring the attention
of countless hands before they got to the
Rock-Ola warehouse.
One of th e firs t steps in the construe•
tion of a phonograph cabinet, is the cut-
ting of rough lumber into workable sized
pieces. From here the wood travels to the
machine or mill room, where it is fabri-
cated to the proper size and shape for as-
sembly. The cabinets are joined (assem-
bled) and proceed to the top floor. Here,
there are 20 spray booths, where various
finishi ng materials are applied. The cab-
inets all receive a hand rubbed finish or
final polish, an expensive operation, never-
theless necessary to maintain th e high
standard of quality and beauty establi shed
by the management.
The ex treme care exercised during as-
sembly is responsible more than any other
single factor, for the satisfactory service
Rock-Ola products deliver. Master jigs and
patterns are used frequently to assure
proper alignmen t of working parts. When
a machine comes off th e lin e the working
mechanisms have already 'automatically
been put through several hours of actual
operation. This, however, is just the be-
ginning. Skilled technicians put the a p-
paratus through a series of tests, seeking
out every defect, before it is finally passed
on to the packers. This testing and re-test-
ing takes time and costs money, but is just
another example of the precautions exer•
cised to assure perfect and satisfactory
operation in the hands of the consumer.
No description of this plant would be
complete without a few words about its
founder.
15
COIN
MACl;flHE
REVIEW
David C. Rockola is anything but a
swivel chair executive. In reality, he is the
guiding spirit that touches every phase of
the organization's activity. He knows what
he wants, and how to get it. He has sur-
rounded hims_elf with hand-picked key men,
to whom vanous departmental responsibil-
ities are delegated. Every man in the Rock-
Ola organization is loyal and a well estab-
lished incentive system has produced re-
markable results.
The achievemen t of David C. Rockola is
c?nvincing evidence that initiative, aggres-
siveness and hard work produce their just
rewards.

Although the working me·chanisms have
been checked time and time again on the
assembly line another inspection is made as
the finished machine is delivered. Here are
men making the final tests, checking each
and every part of each machine.
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