Automatic Age

Issue: 1929 October

th e a u t o m a t ic a g e
VOL. 6
CHICAGO, OCTOBER, 1929
H O W
S H A L L
N E W
W E
W E L C O M E
No. 3
T H E
O P E R A T O R ?
Practical Questions Raised by Letters from Operators
T*HE following letter has that frankness and full freedom of
expression that we like to see coming from an operator. We
firmly believe that AUTOM ATIC AGE could be made of more
practical value and interest to its readers if there were more
expressions from the boys themselves. We are beginning a kind
of questionaire plan this month to try to open the way for letters
and news from operators. Meanwhile, if anyone knows of ;a better
plan to get them to write fully and frankly, we will appreciate a
suggestion as to how to do it.
Now, back to the letter:
A U T O M A T IC A G E :
*
Have been lucky in selling a great many o f my larger arcade
machines since returning here from Gary, and have turned a
good deal o f the money into other smaller machines more suit­
able fo r operating. Have a hundred and fifty or seventy-five
machines working here in the city and about that many more
in the smaller towns around here, many o f the locations being
those that I had fo r several years before I opened the A uto­
matic Fun Palace so that all o f those fellows were old friends
and all I had to do was to drive up to their place with a machine
and set it in. Lots o f them are loyal to me and would not allow
any other operator to place a machine with them, especially in
view o f the fact that the majority o f operators only have a
vex*y few different kinds o f machines and leave the same old
machine in their place month after month, long after it has be­
come passe with their patrons. While I have exactly one hun­
dred and nineteen D IF F E R E N T KINDS OF M ACH IN ES and
can bring a different machine every four to six weeks and keep
it up fo r years. This also makes it tough for the other fellow ’s
machine that has been setting fo r months, to compete with a
brand new different kind o f machine every few weeks.
I
learned this years ago when I was young in the operating busi­
ness.
The great curse o f the operating business is the amateur
operator. They are new in the business and consequently ig­
norant o f the ins and outs o f it. Many o f them have machines
that NO ONE could make any money with, for having had no
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T
he
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u t o m a t ic
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experience with coin machines they buy any old kind, poor, bad
and indifferent, and then proceed to stick them every place they
can find anybody to take them, give any kind o f commission the
location owner asks them for, don’t know how to repair them
when they get out o f order, yet still leave them on the locations,
which in time sicken ; the location owner o f machines in general,
thereby making it tough fo r a professional operator with
thousands o f dollars worth o f R E A L machines that are kept in
perfect order. Indianapolis has many o f the kind mentioned
above. True, none o f them stay in the business very long, but
they stay long enough to do plenty o f damage to the operating
business. I have had the pleasure o f killing off several o f these
enterprising amateurs in the past ten or eleven years while they
were yet young, and never miss an opportunity of d o:ng so when­
ever I encounter them, as I have met too many locations that
have been ruined by just such fellows. Whenever I find one o f
them try'n g to encroach on my locations I give their bum ma­
chines so much opposition with good machines that they gener­
ally pull out in a short t'me or else let their bum machines set
month after month until the location owner runs them out
himself.
Far be it from me to want to start amateurs in the business
I have all my money in and years o f hard work and close ap­
plication, too. I most certainly wouldn’t furnish the knife to
cut my own throat— no one but an idiot would do that.
W ell, I only intended to aek you to send me the copy o f the
A U T O M A TIC AGE, and here I have written an article.
Yours very cordially,
B. W . S.
The above letter frankly raises the
question o f how shall we welcome
the beginning operator into the ex­
panding field o f our business. It so
happens that we were privileged to
publish a communication from a
progressive young operator in Cleve­
land in our September issue, which
gives a different ilant on this ques­
tion and this letter in part is as fo l­
lows:
.
“ Just recently, 1 have made nu­
merous friends o f mine think about
the future o f automatic vending ma­
chines. They can sec what a penny
can do.
It makes the dollar all
right. l»ut many hesitate when they
;:sk about slugs— and find out that a
machine will take a slug. They say
that th!:: should he stopped. This is
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exactly what is holding thousands o f
interested persons back!
“ Let us; hear more fr o m . experi­
enced and unexperienced operators
o f vending machines, and also from
manufacturers. T h i ; magazine— OUIi
magazine — the A U T O M A T IC AGE
— is the best one that exists in the
United States. Let us make it bigger
and greater in advertising power be­
cause it belongs to us, and it is our
‘ General Agent.’
“ I would be glad to hear from an
operator who is making a success in
h o line. Rut I find that the m ajor­
ity o f operators are more content in
running their business— and keeping
quiet. This is not the way to con­
duct a bus’ nejs. The very first es­
sential to business success is that
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